Services
Technical Support
Your Operations Are Our Top Priority
24/7 Support
Local Technicians
Our locally based network of field service technicians is available across the United States, Canada, Europe, and Australia to help you resolve any issues quickly and easily. We provide technical support and fast response to any issues 24/7, 365 days a year, including holidays.
Preventive Maintenance
Eliminate Downtime
Our field service technicians conduct regular preventive maintenance visits to ensure that unexpected downtime is minimized and your operations run smoothly.
Parts & Labor
No Extra Costs
When buying any OPEX service contract, you don’t have to worry about hidden fees or extra costs. Your all-inclusive service agreement covers the cost of all parts and labor. As your business expands, you’ll have access to all OPEX-supported hardware and software.
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OPEX's Advantages
1,100 Systems Installed Worldwide
450+ Trained Service Technicians
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No waiting days or weeks to resolve your issues; our OPEX-employed technicians are located in most major cities. This ensures they can respond on-site as soon as possible, typically within a few hours.
Streamline your experience and maximize savings with our comprehensive service agreements. Enjoy peace of mind knowing that any issues will be addressed swiftly and expertly, eliminating the hassle of quotes, purchase orders, and invoices that can delay resolutions. Our agreements include all parts and labor, ensuring you won't face unexpected costs for additional repairs or maintenance your system requires.
Rest assured that you can trust your purchase with OPEX, as we stand behind our products. We offer our customers the flexibility to upgrade their products to the latest technology or retain their existing system while ensuring that we provide support for OPEX products for as long as possible. As a general rule, we do not end-of-life products. You won't have to worry about choosing between upgrading your system or switching to a different vendor; we prioritize our commitment to you.
Our company strives to provide transparent pricing, timely service, and no unpleasant surprises. We ensure this by employing only OPEX-certified technicians who are factory-trained rather than outsourcing to subcontractors who may add extra fees. Additionally, we manufacture many of our parts in-house rather than relying on third-party suppliers. This enables us to maintain excellent customer service and provide swift turnaround times.
“If anything goes wrong with the equipment, our OPEX service tech is there within 24 hours to help fix the problem.”
Kerry Black
Vote-by-Mail Supervisor, Collier County
We Want to Partner With You. Discover Our Other Services.
Installation
OPEX® streamlines operations through meticulous installation planning, efficient system implementation, and seamless workflow integration, backed by comprehensive support and customized solutions that enhance operational efficiency and minimize downtime.
Training
Hands-on training for operators and administrative staff enhances operational efficiency and productivity, ensuring proficiency in new systems to streamline workflows, optimize daily operations and improve organizational structure.
Consultation
OPEX provides customized automation solutions, training, and a dedicated in-house team to enhance efficiency and save costs.
NEXT LEVEL AUTOMATION
Unlock Operational Efficiency with OPEX
OPEX is powering the future of automation. Contact us to learn more about how our vertically integrated automated solutions can help take your business to new heights.