Pioneers Streamlines the Donation Process, Achieving Same-Day Processing

The Solution

Marsha Stevens, Controller at Pioneers, drew on her previous experience with OPEX. She partnered with RT Lawrence (RTL) to implement the OPEX® Falcon+® RED™ scanner with integrated mail opening in Pioneers’ Donor Services department. The organization saw an immediate improvement in efficiency, with faster donation processing and the ability to archive both current and previous batches of donations and associated documentation. With the new scanning solution from OPEX and RTL, Pioneers was able to lower operating costs and reduce labor needs by 60% by eliminating the need to fill vacant positions. Now, the organization only requires four employees dedicated to Donor Services, down from the ten staff members previously needed.

Donor Services can now process between 600 and 800 checks daily, even during peak periods of volume. The department optimized its workflows, reducing backlog and processing donor gifts the same day they are received, compared to the previous three-week processing period. OPEX’s solution enables the department to maintain same-day processing and stay ahead. The department now deposits checks received in the morning by the afternoon, providing donors with a better, faster experience and improving their confidence. The Falcon+ RED scanner streamlines auditing processes, enabling Pioneers to provide required documentation within minutes rather than days.

Additionally, Donor Services now has two dedicated staff members managing the organization’s expense reporting. Donor Services staff are cross-trained to handle both donations and expense reporting using OPEX scanners. Missionaries in the field are now reimbursed within a few days of submitting their report.