Paragon Boosts Efficiency with OPEX^®’s One-Touch Scanning and Mail Opening Solution

OPEX FalconV+^® RED™ Scanners Consolidate Manual Prep Steps into One Streamlined Process

The Background

Paragon is a leading provider of transformational business services. The company has seven lines of business and operates globally in more than 30 countries, with over 8,500 employees. Paragon’s business process outsourcing division (BPO) provides digital mailroom, document processing and management services, and digital transformation services. The Sunderland site receives a daily volume of 55,000 total mail pieces, primarily from major clients in the financial services and investment industries

The Challenge

Before implementing OPEX®’s one-touch mail opening and scanning solution, Paragon solely relied on small desktop scanners and manual workflows to process inbound correspondence and returned mail. Paragon’s BPO division wanted to streamline its manual digitisation processes, which included several steps for mail opening, document prepping, and scanning. The company had a goal in mind to increase efficiency by consolidating multiple functions into one process, saving both time and money for it and its customers whilst reducing risk and taking the Sunderland site a step further towards its goal of minimizing the transport of paper material across its footprint.

Key Challenges

The Solution

Driven by the need for more efficiency, Paragon worked closely with OPEX and chose to invest in three FalconV+® scanners to digitise inbound correspondence and assist with back-scanning archives. The new scanners consolidate multiple manual prep and scan steps into one streamlined process that saves time and money for both Paragon and its customers. The open-and-scan solution with the FalconV+RED provided a more efficient process to scan high-volume returned mail from multiple clients using OPEX’s One Touch Classification, thus removing indexing resources post-scan.

The transition to using the FalconV+ RED scanners is ongoing as the new systems are being integrated into Paragon’s existing processes for each type of correspondence. As of 2024, Paragon runs over 7,000 mail pieces on the new OPEX scanners per day. Paragon’s BPO division can run the three FalconV+ RED scanners with five shift workers. The company reduced staffing for manual, labour-intensive, and time-consuming processes by 11 people (4.8%).

Key Results

>7K

Mail pieces processed on the FalconV+ RED scanners daily

FalconV+ RED scanners in use daily

Fewer staff needed for manual processes

“The scanners allow us to utilise all our people and resources. We can leverage OPEX’s technology to be more competitive in our field and continue to grow.”

Michael Basham

Commercial Director, Paragon

The Future

Paragon plans to continue working closely with OPEX and its Professional Services Team to integrate its FalconV+ RED scanners into more of its operations. The BPO division aims to run its scanning operations 24/7 and create a central scanning location to reduce the risk of contaminating files. This will enable the BPO division to increase efficiency and deliver better results to its clients.

Want to Learn More?

Other Resources You Might Find Helpful