Konica Minolta’s Competitive Edge: Streamlining Document Workflows with OPEX^® Technology

The Solution

At the 2022 IIMDA conference, Konica Minolta’s team discovered OPEX’s scanning solutions. Although Phil De Simone, IIM National Director of BPO Services at Konica Minolta, initially had reservations, he attended a live demo at OPEX’s Headquarters in NJ. The demo revealed how OPEX’s solution could drastically reduce prep time and speed up scanning. This impacted Konica Minolta’s pricing model, as prep work was previously included in project cost as a separate line item. 

Despite the pricing model concerns, Konica Minolta and Phil De Simone saw the benefits and implemented two OPEX FalconV+ scanners at its Warwick, RI facility. The shift allowed the BPO to increase efficiency, reduce staff, and lower overhead. Tasks that previously required three workers, now only needed one, cutting labor costs while meeting critical SLAs. Staff prefer the OPEX scanners, finding them easier and faster than traditional methods.

With the new system, BPO Services now processes 200 standard 15” boxes monthly, scanning an average of five boxes per FalconV+ scanner daily. 80% of this work is directly out of the folder. OPEX’s ID Assist Tower option further boosts efficiency by allowing the user to quickly select the folder option. The folder can be scanned without cutting or taping, saving significant time. One project required scanning delicate 50-year-old HR files. Using the OPEX FalconV+ scanner, Konica Minolta BPO Services reduced prep and scanning time by 69%, down from 10 hours to 3.1 hours.